Epic Exterior Services Terms & Conditions
Terms & Conditions for Epic Exterior Services
By signing and agreeing to these terms and conditions, you agree to and accept the terms and conditions found on our website by visiting the link below.
Deposits:
All deposits are final and nonrefundable.
Client Responsibility On The Day of Service:
Please have a water spigot activated and accessible (Window Cleaning, Pressure Washing, Gutter Cleaning).
Please have all windows and doors shut tightly (Window Cleaning, Pressure Washing, Gutter Cleaning).
Please have all pets inside during the appointment and two hours after the technicians leave home (All Services).
Clear the work areas of all items and remove all flags, doormats, vehicles, or sensitive materials from the areas being washed. We need to have a 3-feet working area (All Services).
Legally Binding Agreement:
By the customer signing this contract, the Customer agrees to these terms and conditions. If, for any reason, the customer breaks this contract, Epic Exterior Services may, at any point, proceed with legal action.
By signing a contract with Epic Exterior Services, you are signing a legally binding contract for work to be completed at an agreed-upon price. In the event that you break this contract, all deposits made to the company shall be surrendered as damages.
QUOTES / ESTIMATES:
Any quotes sent to the customer are good for 14 days. Any quotes after 14 days of being sent to the customer will be voided due to not being accepted by the customer.
CANCELLATIONS:
Plans change, and cancellations happen - that’s OK! We require that you please let us know 24 hours before your appointment if there are any appointment changes. If rescheduled after 24 hours' notice before the appointment, this will result in an $80 rescheduling fee. No-call cancellations will be billed a $80 service charge for drive time and fuel. We understand that weather happens, and if any weather changes or the weather is not good on the day of the appointment, this will be assessed by Epic Exterior Services. Please note that rain does not cause rain spots on the windows. Water spots are caused by dirt in the air and wind with rain.
Product Warranties:
All warranties are limited to those offered by the manufacturers of the products used. Epic Exterior Services makes no additional warranties. If you ever have a concern regarding our work, Epic Exterior Services should be notified immediately.
Water Usage:
By signing this agreement, you agree to provide Epic Exterior Services the right to use an on-site water supply as needed to complete the stated project without compensation. If an exterior water supply is required, it will be at an additional charge. It is the customer’s responsibility to make sure the water supply is on and in working order before we arrive. Additional charges will be applied if water is not available.
Electrical Usage:
By signing this agreement, you agree to provide Epic Exterior Services the right to use an on-site source of electricity as needed to complete the stated project without compensation. If an exterior source is required, it will be at an additional charge.
Color and Tone Concerns:
The properties and species of wood age and weather can greatly affect the resulting color or tone of the stain. Note: Variances may occur on individual boards as well as the total project, as densities and other characteristics vary across and throughout the wood. Epic Exterior Services and its associates attempt to represent the final finish color and tones as best as possible. While we can often give you an idea of the overall color or tone, you must expect some variance in the overall finish.
Courtesy:
While Epic Exterior Services is on location and performing work on your property, you are responsible for keeping all children and pets, as well as other individuals, away from the work area. Children and pets must be kept off the work surface for at least 24 hours after our work is completed. This is for your safety as well as our own.
Payments:
Payments to Epic Exterior Services are due as per the contract schedule and are to be paid by check, cash, or card. All balances are always due upon completion of the job and at the job site. Any variance to this policy must be agreed upon and in writing in our contract. Late charges will be immediately assessed on all balances not paid in accordance with contract terms. The customer agrees to pay any collection costs incurred by Epic Exterior Services related to the collection process of outstanding balances. Epic Exterior Services reserves the right to attach a mechanic’s lien against a homeowner’s property for non-payment. At 3 days past due, a formal notice of intent to file this lien will be sent via registered mail or email to the client. The interest rate of $60.00 per every one week begins accruing after day 6 of non-payment. Epic Exterior Services also reserves the right to enter into civil claims court to collect outstanding debt. All legal fees incurred will be added to the remaining unpaid balance. This contract is binding. There is a $50.00 processing fee for any returned checks. Epic Exterior Services will also collect a 3% credit card processing fee if paid by credit or debit card on invoice or deposit. Epic Exterior Services does not have any returns or refunds. All sales are final. Any deposits that are paid to Epic Exterior Services for a job are non-refundable. Payment is due when work is completed unless alternate arrangements have been made and initialed on the service agreement. Should the Client utilize a credit card for payment, a 3% processing fee will be added.
Scheduling:
Scheduling in a business whose productivity relies upon the weather can be difficult. Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum; however, circumstances that are beyond our control may affect your project start and completion dates. You will be notified of any changes.
Removal & Replacement of Deck Contents:
Removal and replacement of grills, deck furniture, planters, and any other items are the responsibility of the homeowner. Should we need to remove items from the deck, we will not be responsible for any damage, breakage, or storage issues. An additional charge may be applied for the time and labor devoted to the removal of these items.
Damages:
Epic Exterior Services is not responsible for damages due to improperly installed siding, loose shingles or siding, broken or opened windows, improperly sealed windows and doors, wood rot, defective construction, improperly secured wires, loose or improperly installed gutters, and Leaders and improper caulking. In every aluminum siding case and in some cases with vinyl siding, the sun and weather will bleach the color or cause fading. Power washing, which entails the removal of chalky, gritty, or failing surface materials, may cause the faded aspects of the vinyl or aluminum to stand out. Epic Exterior Services will not be responsible for such conditions. Epic Exterior Services will not be responsible for loose mortar that may dislodge during the cleaning process.
Stains:
Some stains cannot be removed by power washing. Tree sap, artillery fungus, splatters from stains, and paints are examples of materials that cannot be removed by conventional means. We make every attempt to point these areas out to the customer when quoting the project. Sometimes these stains cannot be removed at all.
Watertight:
Epic Exterior Services expects your property to be in good repair and weather-tight. This includes but is not limited to all electrical services, including receptacles and light fixtures. Doors and windows shall also be weather-tight. Epic Exterior Services is not responsible for damages as a result of water infiltration from poor or improper installation, maintenance, or repair of electrical-related items or doors or windows. Epic Exterior Services cannot guarantee the removal of artillery fungus from exterior house surfaces.
Window Spotting:
Windows may become water-spotted as a result of our Softwashing or Pressure washing services. Window cleaning is NOT included. Please make sure to ask for pricing for Window Cleaning.
Concrete:
The appearance of concrete depends on a number of factors most linked to when the concrete was initially poured and cured. When concrete with dirt, mold, mildew, algae, and other pollutants and stains is cleaned, the concrete will then reveal any and all imperfections that the pollutants and stains have covered up. The customer understands that not all concrete will look the same, even on the same driveway, patio, sidewalk, or concrete slab.
Agreement to Terms:
By accepting an estimate, the Client agrees that all the specifications and conditions are satisfactory and hereby accepted. Epic Exterior Services agrees to do the work specified in the proposal/estimate form. You release Epic Exterior Services from property damage unless damage is caused by gross negligence or willful misconduct. Epic Exterior Services is not responsible for damage to loose siding, windows, paint, or wood trim. Any damages due to the above are the responsibility of the owner.
Traditional Christmas Lights Terms:
With any price guarantee for the following year's Christmas lights re-install, the cost of rehang may change due to particular circumstances. There is no price guarantee for any re-hang for Christmas lights. All Christmas light services that Epic Exterior Services has to offer are light leasing services. YOU DO NOT OWN THE LIGHTS. We offer light leasing programs where we maintain the lights as you pay for the service every year. We will come and fix wires, replace bad bulbs, broken clips, burnt-out timers, and any other maintenance that needs to be done on the lights. When you pay for our service, you pay for us to provide the leased lights from us. We will come and measure your house/business; we will also show you a rendering of what your house is going to look like with the lights/decorations on your house/business. If you decide not to move forward with our Christmas light leasing program, we would love it if you could send us an email letting us know you would like to be removed from our list. In some scenarios, we will offer you to purchase your set of lights at an additional buy-out cost. We require you to let us know before November of every year. Once it hits November 1st, you do not have an option to buy out your lights. Please note that in certain scenarios, we will hang the customer's own Christmas lights. This all depends on the Owner of Epic Exterior Services. It is not a guarantee that we will hang the customer's own Christmas Lights. If we do end up hanging the customer's own Christmas lights, the customer is responsible for repairs of the lights. If Epic Exterior Services needs to do any repairs or any modifications to the customer's purchased lights, Epic Exterior Services will require an additional cost on the final invoice.
Oelo Permanente Holiday Lighting Terms:
When the customer is purchasing the service for Oelo Permanente Holiday lighting, a 50% deposit is required before scheduling services. Please note that Epic Exterior Services will need to drill and cut things into the house to be able to run cords through the wall. The Customer agrees that Epic Exterior Services is allowed to drill into the house. If there are any unforeseen purchases with the installation, Epic Exterior Services will notify the customer and let them know that they are responsible for the unforeseen expenses in the project/installation.
Gutter Cleaning:
Epic Exterior Services requires that all outdoor furniture is removed from the working area of the gutter cleaning. We can’t preform a full clean if there is anything in the way of our gutter cleaning process. We also require that if there are Christmas lights on the home that they are removed when preforming the gutter cleaning. If you would like to leave the Christmas lights on the gutter line that there may be a potential of the lights falling off. Epic Exterior Services is not required to put the lights back on the gutter if any of them fall off. You’ll have to put them back on or request that your Christmas light company to put them back on.
Dismissing a Client from Epic Exterior Services:
As Epic Exterior Services strives for 100% customer satisfaction, at any point in time of signing this contract, we may dismiss the customer as a customer of Epic Exterior Services. A written notice via email, text, letter, or recorded phone call will be delivered to the customer, letting them know that they have been dismissed from Epic Exterior Services as a customer.
Photos and Videos Taken of Customer House:
Epic Exterior Services requires photos and videos of the home. The customer agrees that Epic Exterior Services, at any point, may post these photos or videos to social media for marketing purposes. Also, any customers who record a Video Testimonial agree that Epic Exterior Services has the right to post the video testimonial for marketing purposes.
Maintenance Plans Terms & Conditions:
Terms and Conditions for Nonrefundable Payments
By enrolling in the Epic Exterior Services maintenance plan, you agree to the following terms and conditions regarding payments:
Nonrefundable Monthly Payments:
All monthly payments of $90 made as part of the maintenance plan are nonrefundable. These payments are collected to secure your credits for quarterly window cleaning services and cannot be returned under any circumstances, including but not limited to cancellation of the plan before the service period ends.
Service Credit Usage:
Payments accumulate as service credits to be applied toward your quarterly window cleaning. Unused credits are non-transferable and nonredeemable for cash or other services outside of the maintenance plan.
Cancellation Policy:
If you choose to cancel your maintenance plan, any accumulated credits will remain valid for their intended quarterly cleaning but will not be refunded. Future payments will cease following the cancellation.
Payment Processing:
By signing up, you authorize Epic Exterior Services to charge the payment method on file monthly. It is the customer’s responsibility to ensure that the payment method on file is current and valid.
Missed or Declined Payments:
In the event of a missed or declined payment, service credits will not accrue for that month. Reinstatement of the plan may require an updated payment method and may result in a delay in applying future credits.
Weather Guarantee and Nonrefundable Payments:
The 1-week weather guarantee ensures your satisfaction with our service, but it does not affect the nonrefundable nature of payments. The guarantee covers touch-ups only and does not constitute grounds for a refund.
Plan Modifications:
Epic Exterior Services reserves the right to modify the maintenance plan terms, including payment amounts and services included, with 30 days' notice. Any changes will not affect previously accrued credits.
Snow Removal Services Terms & Conditions:
1. **Definitions**
a. “Contractor” means Sault Northern Landscaping Corp. o/a Northern Snow;
B. “Customer(s)” means the parties to whom the Contractor has agreed to provide Snow Clearing Services;
c. “Serviced Area” means the Customer(s) driveway or any other area located at the Subject Property for which Snow Clearing Services have been agreed to be provided.
d. “Snow Clearing Services” means the blowing or removal of snow from the Serviced Area to a permissible nearby area including the Customer(s) lawn.
e. “Subject Property” means the lands owned or occupied by the Customer(s) for which the Contractor has agreed to provide Snow Clearing Services.
f. “Term” means the period commencing on November 1st and ending either April 15th or upon the accumulation and removal of 20 feet of snow for the season as calculated by National Weather Services Gov.
2. **Subject Property**
a. The Customer(s) represent they are the owner(s) of the Subject Property.
b. If the Customer(s) are not the owner(s), the Customer(s) represent they have the authority to contract on behalf of the own(s).
3. **License to Provide Services**
a. The Customer(s) hereby grants the Contractor a license to attend upon the Subject Property during the Term to provide Snow Clearing Services.
4. **Time of Service**
a. The Contractor shall provide Snow Clearing Services following the accumulation of approximately 1 inch of snowfall.
b. Any snowfall less than one inches (1 inch) is the responsibility of the homeowner.
c. The timing of Snow Clearing Service visits will vary depending on the nature of each snowfall.
d. The Snow Clearing Service shall include any follow-up visits after City snow plows and any repeat Snow Clearing Services during heavy and prolonged snowfalls.
e. If the forecast is calling for five to seven inches (5 inches – 7 inches) of snow, the Contractor may wait to dispatch operators until the snow has finished falling. There will be no overnight Snow Clearing Services for snowfall less than seven centimeters (4 inches).
5. **Markers**
a. The Contractor is permitted to and will install two border markers on the street side of the Customer(s) driveway prior to the commencement of the Term.
b. The Customer(s) shall be responsible for the cost and installation of any additional border markers requested to be placed around immovable objects (retaining walls, steps, stairs, elevated patio stones, wheelchair ramps) which may become invisible when covered by snow.
6. **Snow Storage**
a. In the event there is inadequate space on the Subject Property for snow storage, the Customer(s) agree the Contractor may either use space on the edges of the driveway or make arrangements with a neighbor.
7. **Excluded Services**
a. The following services are excluded from Snow Clearing Services and will not be provided:
i. Stacking of snow
ii. Hauling of snow
iii. Removal of snow
iv. Sanding
v. Salting
vi. De-Icing
vii. Removal of hard-packed snow
viii. Removal of snow humps at the bottom of the driveway
ix. Scraping of Serviced Area down to the asphalt
x. Scraping snow slush and uneven driveways caused by warm weather.
8. **Walkway Services**
a. Walkway shoveling services are excluded from Snow Clearing Services unless otherwise agreed to in writing.
b. Provided walkway services are agreed to:
i. Walkway shoveling will be performed separately from the main Snow Clearing Services and will be provided at the end of each snowfall of one inches (1 inches) or more.
ii. Walkway services do not include the removal of snow accumulation resulting from roof cleaning, drifting snow, or the removal of ice from the walkway resulting from freezing rain, sleet, or compaction.
iii. Shoveling of snow in front of garage doors as well as the front steps/walkway is included with walkway services.
iv. Shovel crews may take up to a minimum of 24 hours following the end of a snowfall to complete their routes.
v. Should salting or sanding of walkways be specifically included in this Agreement such salting or sanding shall not create liability for the Contractor under the Occupier’s Liability Act.
9. **Payment**
a. All estimates, quotes, and promotions are valid for acceptance by the Customer(s) within fourteen (14) days only.
b. Before each service, the Contractor will send an invoice to be paid online for the next following service. Each snow removal service is paid in advance to the Contractor.
c. Once the Customer(s) pays online for the service. The payment is now non refundable. All payments to the Contractor are finial.
10. **Additional Fees**
a. In the event snow accumulation in excess of 7 inches occurs, the Customer(s) agree to pay additional fees on a per-inch basis calculated as follows:
i. Each additional inch of snow will be a $25.00 added fee after 7 inches of snow.
11. **Fuel Surcharge**
a. The Parties acknowledge at the time of executing this Agreement fuel prices are approximately $3.59 per gallon.
b. In the event fuel prices rise to $4.00 per gallon at any time during the Term the Customer(s) agree to pay a one-time surcharge of $25.00.
12. **Payment Deadline**
a. The Customer(s) agree to pay any and all additional fees on or before March 1st of the contracted year.
13. **Interest**
a. Any overdue payments will accrue monthly cumulative interest at the rate of 2% per month.
15. **Contractor’s Guarantee**
a. In the event the Customer is dissatisfied with the Snow Clearing Services, the Customer shall be entitled to terminate this Agreement and receive a refund of all amounts paid to the Contractor for the Term.
b. The Customer’s right of termination and refund is conditional upon all of the following conditions being met:
i. The Customer must have executed this Agreement on or before December 1st of the Term;
ii. The Customer must have made payment to the Contractor according to the payment options highlighted in section 9b of this contract;
iii. The Customer must notify the Contractor in writing of their intention to terminate this Agreement within 24 hours of receiving the first Snow Clearing Service of the Term.
16. **Customer(s) Responsibilities**
a. Prior to the commencement of the Term, the Customer(s) agree to remove any removable lamppost lights and/or portion of the lamppost (ex. the lamppost tops).
b. The Contractor shall not be responsible for the repair, replacement, or cost for any damaged removable lampposts or lamppost lights that have not been removed by the Customer(s) prior to the commencement date of the Term.
c. The Customer(s) agree to provide the Contractor with a minimum of 12 ft of clearance for any Serviced Areas (save for walkways). In the event there is not at least 12 ft of clearance (under low-hanging tree branches, in carports, or under low-hanging eves or any other area) the Contractor shall not be responsible for providing any Snow Clearance Services to that portion of the Serviced Area.
d. The Customer(s) shall be responsible for removing any and all chattels/items from the Serviced Area prior to each snowfall.
e. The Contractor shall not be liable for any damage caused to removable chattels/items left in the Serviced Area (including basketball nets, garbage/recycling bins, plant pots, bikes, skis, toys, hockey nets/sticks, extension cords, and Christmas lights).
e Customer(s) shall rotate and/or remove any basketball nets overhanging the Serviced Area so that there is at least 12 ft of clearance.
g. The Customer(s) shall also, prior to the commencement date of the Term:
i. Remove any gutter downpipe extensions interfering with the Serviced Area; and
ii. Hammer down or remove any elevated water main caps interfering with the Service Area.
h. In the event the Customer(s) fail to comply with any term in this section, the Contractor shall not be responsible for Snow Clearing the interfered area at the time of providing Snow Clearing Services.
i. The Customer hereby agrees to accurately disclose the size of the Serviced Area to the Contractor prior to the commencement of this Agreement. In the event the Customer misrepresents the size of the Serviced Area, the Contractor shall be entitled to rescind the Agreement or charge an additional fee.
17. **Vehicles**
a. In the event vehicles are parked in the Serviced Area during Snow Clearing, the Contractor shall only perform Snow Clearing from accessible Service Areas that open onto a public roadway.
b. The Contractor is not responsible for repeat Snow Clearing Services in the event the Customer(s) fail to remove their vehicles after having been alerted to do so.
8. **City Services**
a. The Customer(s) acknowledge the Contractors are not associated in any way with the Corporation of the City of Boise or surrounding cities.
b. In the event the Corporation of the ACHD or IDT pushes snow onto the Customer(s) walkway or driveway after Contractor has preformed the service, the Contractor is not responsible for coming back. If the Customer(s) wants the snow removed again after the Contractor has left, there may be an additional fee applied from the Contractor.
19. **Waiver of Liability / Indemnification**
a. The Contractor is not liable, responsible, or accountable to the Customer(s) for:
i. Any damage to the Customer(s) lawn, flower beds, trees, or garden;
ii. Any rocks, sand, or debris that is blown onto the Customer’s lawn as a result of snow-clearing services;
iii. Scratches, marks, rust, chips, cracks, or any other damage of any kind to the Customer’s driveway or Serviced Areas whether arising as a result of uneven asphalt or uneven interlock surfaces or otherwise.
b. The Contractor shall not be responsible in any way whatsoever for slippery or icy conditions and excludes any and all liability whatsoever under the local city Liability Act.
c. The Customer(s) agree to indemnify the Contractor from any claims that may arise as a result of slippery, icy, dangerous, or defective conditions at the Subject Property or Serviced Areas.
d. The Customer(s) agree to obtain a policy of General Home Insurance during the Term and guarantee to the Contractor the policy of insurance is satisfactory to cover any claim.
e. Notwithstanding any other term in this Agreement, including if the Contractor has agreed to provide sanding and/or salting services to the Customer(s), the sanding and salting of the driveway or any other Serviced Area to a safe condition shall be the sole responsibility of the Customer(s).
20. **Limitation**
a. In the event the Contractor causes any property damage to the Customer, the Customer must notify the Contractor within 48 hours, failure of which the Contractor is hereby relieved and released of any and all liability for such damage.
b. In the event the Contractor is held liable for any reason related to this Agreement, the Contractor's liability shall be limited to a maximum of $1,000.00 per occurrence/claim.
21. **Termination**
a. In the event the Customer(s) breach any term in this Agreement, the Agreement shall, at the discretion of the Contractor, be null and void.
22. **Re-location**
a. In the event the Customer(s) re-locate or sell the Subject Property, the Agreement shall not be canceled, refunded, or terminated.
b. The Customer(s) may assign the Agreement to the new owner or request the Agreement be transferred to a new property within the Contractor’s service area and the new Serviced Area is the same size.
23. **General Terms**
a. The Customer(s) covenant to pay the Contractor’s full costs of enforcement of the terms of this Agreement including the cost of lawyer fees, registration fees of Construction Liens, and disbursements.
b. The Customer(s) further agree to pay any award of damages and all legal fees of the Contractor for defending any claims made by the Customer(s) or any third party related to the terms of this Agreement.
d. If any term in this Agreement is deemed invalid or unenforceable, that specific term shall be severed and the remainder of this Agreement remains in full force and effect.
e. This Agreement constitutes the entire Agreement between the parties.
f. This Agreement is to be governed by and construed according to the laws of the Province of Idaho.
g. Terms and Conditions may change subject to the Contractor and will notify the Customer(s) with a email sent to their email on file.